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Business development in the eCommerce segment is largely based on high-quality customer service. Satisfied buyers come back, recommend purchases to their friends and the circle of clients grows. However, this is not always so obvious for small and medium-sized e-commerce businesses. In terms of building up a stable market position, it is worthwhile taking care of top-quality order processing from the start.
Several individual services form a part of e-commerce fulfillment. Let us know more about the functions each of these services are providing.
Ecommerce fulfillment includes order fulfillment services such as order picking, packaging, and shipping them to customers successfully. Here, the orders may be fulfilled using a self-fulfilling system or 3PL e-commerce fulfillment companies’ assistance.
For all the orders the customers make, managing them is a crucial part. It involves receiving the orders, adding tracking information to them, and fulfilling the orders using different sales channels. Every e-commerce company needs to manage the orders at one place from where they will be shipped. Here the E-commerce Express Services in China plays a pivotal role.
An e-commerce business will have to take care of the inventory by monitoring stocked goods. Everything is included under inventory management, from storing the inventory, ordering, and restocking the inventory to forecasting.
Here the crucial point to take note of is to check how much inventory is available at hand. Businesses should not stock too much inventory as it might lead to poor cash flow risks, thus keeping outdated products. Further, it will fail to meet customer demands, thereby impacting sales figures.
The benefit of connecting with e-commerce fulfillment companies is that they store proper inventory near to the customers.
Shipping relates to online shoppers’ delivery methods, and based on that; the charges are put forward. It depends on what location you are shipping the orders to, how far the customers are located, and the type of products. Rest, it also includes various resources used to ship the products.
For shipping purposes, the e-commerce fulfillment companies offer the fastest and affordable shipping.
Before the orders are fulfilled, they are stored in the inventory. Warehouses securely store the items in an organized manner, which is easier to locate at the shipping time.
A small business might outgrow their space with time and bulk orders. Here, with the help of fulfillment in e-commerce, the products are shipped without any delays.
Returns on orders mean that the fulfillment involves receiving the orders back, assessing, and processing them back into the available stock. Somehow, the returns process gets expensive and time-consuming too.
Having a proper return policy is required for any e-commerce business, and customers have to follow the same while purchasing. However, fulfillment services provide e-commerce companies the benefit where they can reduce the order fulfillment errors that further decrease the custome services needed. It helps in processing the returns correctly, thereby refunding the amount of orders back to customers.
International order fulfillment refers to the orders for customers who are located outside of your e-commerce business country. Here the shipping of orders takes place for global customers. However, it is a big challenge for companies to face regulations, taxes, and other factors.
To choose the right model for your business, you need to consider a few key issues. Give yourself time and analyze your company’s current needs.
Consider at what stage of development your eCommerce is. How many orders do you process per month? How many products do you offer? Are you able to process all orders during seasonal sales peaks? If the number of orders is constant and you manage to fulfill them successfully, in-house order fulfillment will be enough. If you are experiencing obstacles, such as long processing time, lack of storage space, or the number of orders that are beyond your means, it is the right time to think about different eCommerce fulfillment services.
This is strongly linked to the size of your business. Do you sell your products locally only? Or are you thinking about scaling up the business and selling abroad? Managing the order fulfillment process in other countries using in-house fulfillment will be expensive and time-consuming. Negotiations with logistics operators, legal and tax issues can drain your resources. By outsourcing order fulfillment you can start expansion from a better position.
If you just started to develop your business, this point may not be obvious. Do you use a specific system to manage your orders? Please, remember that outsourcing your order processing will involve linking the system you use with the warehouse one. The technology you’ll choose should enable a seamless connection between shopping platforms, your eCommerce, and 3PL’s fulfillment center. In this way, you will be able to keep track of your orders and the stages of their processing.
We know how many aspects we already touched upon and that it may seem complicated. But at the same time, we can offer a solution – Linker Fulfillment Network. International platform for every size eCommerce and logistics operators, which makes it possible to establish secure and fruitful cooperation between them.
For more information about order fulfillment service, please do not hesitate to contact us.